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Frequently Asked

1. What is the National Disability Insurance Scheme (NDIS)?

The National Disability Insurance Scheme (NDIS) is a new way to provide funding for support to people with permanent and significant disabilities across Australia. Coastwide Disability Care is a registered NDIS provider in central coast area and delivers services across most suburbs such as, Gosford, Woy Woy, Erina, The Entrance, Bateau Bay, Berkeley Vale, Lisarow, Ourimbah, Wyong, Toukley, Lake Haven, Wyee, Morisset, Rathmines, Toronto, Cooranbong, Lake Munmorah, Budgewoi, Swansea and lower hunter region.
CDC provides disability care support to individuals who meet the eligibility to ndis criteria. The support is based on a plan that includes your support needs, goals and aspirations. We work with you to create a plan to suit your own goals and hopes.

2. Why do we need the NDIS?

The NDIS supports people by building skills and capability so they can participate in the community and employment. It is great government initiative that provides funding to the person with the disability, allowing them the flexibility to choose the services they need. and achieve goals to overcome disabilities with Coastwide Disability Care.

Coastwide Disability Care is working closely and systemized with the new NDIS, which is now centrally managed by the Federal Government and funded by the current safety net. Providing national uniformity and a greater commitment to life-long support for Australians with disability. Being operated federally means that each individual state and territory will no longer manage their disability support services themselves, helping to avoid under funding and inefficiencies. Working to provide greater choice to people living with a disability.

3. Why do I need Support Coordinator?

As an NDIS Participant, you (or your Nominee) will need to understand your plan, its budgets and how you can find and connect with supports and services in your community to achieve the goals in your plan.

Your Support Coordinator can provide initial assistance with linking Participants with the right providers, assistance in sourcing providers, coordinating a range of supports, resolving points of crisis, providing parental training and developing Participant resilience in their own network and community.

A Support Coordinator is someone who could be funded separately in your NDIS plan to help you do this. Your Support Coordinator will need to be a person or provider who is registered by the NDIA to provide this service.

There are levels of support coordination depending on the complexity of support required. Support coordination can alleviate some of the day-to-day work of connecting with and coordinating multiple services and providers.

Looking to sign up Support Coordinator ? Please contact us on (02) 4353 1700

4. Am I eligible to access the NDIS?

If you are an Australian citizen, living in Australia, holds a permanent visa and and you (or your nominee):
• Have a permanent disability that significantly affects the ability to take part in everyday activities
• Is aged less than 65 at time of first access the Scheme.

You are eligible to access the NDIS. If you would like to know more or discuss further we are always happy to reach out to you.

Please Book an appointment today or call us on (02) 4343 1700

5. What happens when I turn 65?

If you turn 65 years after you have become an NDIS participant, you will have a choice. You can either continue to receive disability supports in the NDIS or receive supports through the Commonwealth aged care system.
If you are turning 65 soon, Don’t worry You can still continue getting support with Coastwide Disability Care and  We can help you in transition when you require to access aged care system through Coastwide Community Care so, you don’t loose your care plan and goals.
If you are over 65, We can still help you enrol in aged care program through Coastwide Community Care. Please contact us today on (02) 4353 1700 to find out more.

6. How do I register to receive funding under the NDIS?

You can call the NDIA on 1800 800 110 to find out if you’re eligible. You can also check your eligibility by going to the Eligibility Checklist. If you are eligible, you will be sent forms to complete and return to the NDIA, who will then process your application. If you are already an Achieve client, we are able to work with you through your transition into the NDIS.

If you are successful in your application, you will be required to attend a planning meeting with an NDIA representative who will work with you, using information about your existing disability supports, to develop your plan. Your NDIS plan is a document that outlines your needs, goals, aspirations and disability supports required, including any funding that might be received.

7. What supports can I receive under the NDIS?

Support must be ‘reasonable and necessary’ and also:
• Help you reach your goals and aspirations
• Developing necessary skills for everyday living
• Facilitating capacity to actively take part in the community
• Foster greater independence
• Increase your social and economic participation

This can include things you’d like to access for learning, work, daily living, accommodation, equipment/assistive technology, health, transport and hobbies.
Please check out our services page for more information how coastwide can support you in various ways.

8. How much NDIS support will cost me ?

The NDIS is an insurance scheme funded through tax contributions, like Medicare. The NDIS does not require means testing for eligible Participants and does not influence the Disability Support Pension payments you might receive. The NDIS is designed to complement the current health and education services in Australia.
The NDIS looks at your individual goals and what reasonable and necessary supports you need to achieve these. They will take into account your age, stage of life, primary disability, functional impairment, living situation and your informal supports.
So, NDIS may not cost you anything if you are eligible. Please contact us today to find out more.

9. What do I do if I am eligible to access the NDIS?

If you are eligible, You’ll need to start preparing for your planning meeting with the NDIS, this is called pre-planning. The NDIS is a new way of doing things and providing supports so preparation is really important in order to understand how it works and how to ask for what you need, to enable you to get the best outcomes.

10. How do I setup my planning meeting with NDIA?

Your Planning Meeting is a scheduled meeting with the NDIA to help build your personalised First Plan. An NDIS Planner will contact you and/or your Nominee to arrange a meeting to prepare your plan once you are eligible. This meeting will occur at a time that is suitable to you, with some people’s first plans being completed over the phone. During this meeting, your NDIS Planner will talk with you about what support and services you currently receive and what additional services you can access. Make sure that during your Planning Meeting you take down your NDIS Planner’s name and number. If for any reason you are not happy with your finalised First Plan you will then be able to contact them directly and discuss your concerns
You can also bring support to your planning meeting to understand it better. It can be friend, family member or support coodinator who can guide you better.

11. I have booked my planning meeting for NDIS Support what do i do next?

Once you have booked your planning meeting with NDIA and you received the date you should attend it to discuss and finalise your first plan of care. You can bring your family member, friend or local support coordinator for more understanding.

Coastwide Disability Care have Support Coordinators that can attend your NDIS Planning Meeting with you. Please ensure that you contact Coastwide Disability Care on (02) 4353 1700 as soon as you have your Planning Meeting date, this will provide us time to make a Support Coordinator available for you to attend with you who can guide you how you can achieve your goals better.

12. What is my first plan?

After your successful meeting and approval you will receive your first care plan. Your first NDIS First Plan is the start of a lifelong relationship with the NDIA. Your NDIS Planner will be initially focused on continuity of your existing support when transitioning to the scheme. With thousands of people with disability transitioning to the NDIS, the First Plan aids in the simplification of the transition and has been designed to allow swift entry into the scheme.

The implementation of the First Plan, allows Participants adequate time to assess their needs, develop goals and explore available options for their next plan. Your next plan may include additional supports that provide you opportunity to explore options to get involved in your local community such as sports clubs and community groups.
Received your first plan ? Talk to us today for assesment on (02) 4353 1700

13. What is NDIS Service Provider?

According to the NDIS government website, NDIS service providers are a person, business or organisation that delivers specific funded services. NDIS service providers are involved in different experiences and expertise, for example, Personalised Care, Community Participation, Household tasks, Disability Support, Respite care or Community Nursing Care.

14. I am not happy with my current NDIS provider How do i change?

If you feel a support or service provider is not helping you as much as they could, you can change providers. You don’t need to wait until your plan review. Visit the NDIS website and see ‘choosing a provider’ for more information.


You can contact us on (02) 4353 1700  today and we can take care of the rest to change your current provider to Coastwide Disability Care at any time, we would be honoured to have you.

15. Why Choose Coastwide Disability Care for NDIS Services?

As a leading NDIS Service provider, Coastwide Disability Care (CDC)  provide people with disability a resilliant and reliable disability care they require to live comfortably by helping them in daily hygiene, travel, shopping, meal preparation, community access, recreational activities and more..

Want to know more about us ? Please click here.

16. What services Coastwide Disability Care provide?

Coastwide Disability Care (CDC) staff can assist with and/or supervise personal tasks of daily life to enable participants to live autonomously and comfortably, such as daily activites, travel, shopping, meal preparation and more..
Coastwide Disability Care also provide Respite care/short term accomodation, Support coodination and Community Nursing Care.

Please click here check out our services

17. Still have questions? Visit the NDIS website or Talk to us.

Visit the National Disability Insurance Scheme website – or call 1800 800 110.
For people with hearing and speech loss TTY: 1800 555 677
Speak and Listen: 1800 555 727
For people who need assistance with English: TIS: 131 450

Alternatively, Please contact us for further information.

*Disclosure: The information provided on this website is intended for informational purposes only and is subject to change without prior notice.

Supported Independent Living (SIL)

Disability Accmodation
18. What is the difference between Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA)?

Whether you are familiar with the NDIS or beginning your disability care journey, you may have come across the terms SIL and SDA and wondered how they relate to each other. SIL stands for Supported Independent Living and SDA stands for Specialist Disability Accommodation. Both of them are related to disability accommodation, but they are different.

Specialist Disability Accommodation is housing that enables people with extreme functional impairment or very high support needs to live comfortably and receive their daily support. It can include shared supported accommodation, community residential units, or self-contained homes that are fitted with specialist housing solutions.

Supported Independent Living refers to the on-site support services you receive to help you live independently. If you require both SDA and SIL because of your disability, the NDIS will fund them separately. This is to give you more choice and control, as you can choose to live in an accommodation that you like and access another SIL provider that suits your needs.

19. How does SIL and SDA funding work?

•  supported Independent Living (SIL) and Specialist Disability Accommodation (SDA) are two separate support packages funded by the NDIA.
•  If a customer is funded for SIL, it covers the cost of staffing support.
•  If a customer is funded for SDA, it covers the cost of a physical dwelling – one that is designed to accommodate specialist support needs.
•  To live in an SDA home, you need both SIL and SDA funding.
•  Keep in mind that SDA funding is not automatically funded when SIL is approved.

20. Am I suitable for Supported Independent Living?

Things that we can consider to look at your suitability for SIL Housing include your:
•  Goals and aspirations
•  Current living situation
•  Independent living skills
•  Supports needed to achieve your living goals
•  Supporting information
•  Reports and assessments
•  Alternative housing arrangements

These things all determine how we can together assess what is reasonable and justifiable care for you to receive.

With all the above Coastwide Disability Care can prepare a quote to submit to the NDIA.

Do you have supporting evidence from relevant health professionals that demonstrate the suitability for SIL accommodation?
You will then need to request a plan review to have your SIL budget incorporated into your NDIS Plan.

21. How much does Supported Independent Living Cost?

The NDIS only funds support costs, not housing costs.

The daily supports are delivered as per the approved NDIS Roster of Care and are fully funded by the NDIA in line with your NDIS Plan. The approved funding amount will depend on your individual needs and goals. These will be determined by you and an Accommodation Manager, who will create a Roster of Care to be submitted to the NDIA for approval.

Supported Independent Living is funded under Core Supports – Assistance with Daily Life in your NDIS plan.

A percentage of your pension will contribute to board, lodging and rent – 100% of your rent assistance will contribute towards the rent.

You may be required to make a reasonable contribution on top of your funding to cover household costs, based on your individual needs and usage.

For participants who do not qualify for a disability pension, we recommend speaking with your Supported Independent Living provider.

For more information about funding, please contact us at (02) 4353 1700.

22. What does Supported Independent Living include?

Supported Independent Living with the NDIS can include:

•  Help with personal care activities, such as showering, dressing, grooming, and toileting
•  Help with building skills for everyday life, such as preparing healthy meals, cooking, cleaning your home, and developing an everyday routine
•  Help with actioning any behavior support plans you may have in place
• Help with developing social skills so you can engage with others
• Support with supervision, personal safety, and security, including 24/7 support
• Support with taking medication and attending medical appointments
• Transport to and from community access activities, according to your preference (e.g. attending hydrotherapy sessions or visiting your friends and family away from home)

Supported Independent Living does not include everyday living costs such as:

•  the cost of groceries
•  the cost of rent, board, or lodging
•  utilities such as electricity, phone, water, gas, or internet
•  vehicle costs

It also does not include:

• supports such as household budgeting or bill-paying activities
• expenses related to holidays, such as travel costs
• supports that are more appropriately funded or provided by another service system (e.g. paid personal support when you are admitted to the hospital)
•  day-to-day living expenses
• health-related supports such as nursing, medical, and palliative care
• If you think you need another type of NDIS support, we’d love to help. Please contact us at (02) 4353 1700

23. How do you get Supported Independent Living included in your NDIS plan?

The process of getting SIL starts with providing information to the NDIA through your NDIS planner. This will help determine which home and living supports will suit your needs best, and your eligibility. You may have to provide the following information:

•  your current circumstances, along with your goals
•  where you live now, and the future home and living goals you want to pursue
•  what supports you are currently receiving, and what you might need in the future
•  what home and living support you have explored in the past
•  your independent living skills, and how you could build on them

Your everyday support needs

assessments or reports from registered allied health professionals or a behavioral support practitioner that describe your functional capacity (you may be asked to get an assessment if you haven’t done one already)

other information about your support needs

Please Book an appointment today or call us at (02) 4343 1700

24. What happens once I am approved for SIL in my NDIS plan?

Once you are approved for SIL funding, you will get a copy of your plan, outlining how much funding you have, and the hours/ratios of support you can access. Then it’s time to choose which provider you would like to provide you with SIL support. You can talk to your support coordinator for help, or your friends and family. If you would like to explore your Independent Living options under the NDIS with Coastwide Disability Care, please get in touch for a FREE CONSULTATION.

Your Supported Independent Living support will generally continue each year – unless your situation, disability support needs, or living goals change.

25. I don't have NDIA Approval, Can I use SIL / Disability Accomodation?

At Coastwide Disability Care you are covered. As we know, Some clients don’t have approval for Short-term accommodation or medium-term accommodation, in such cases, we encourage and help them in getting support and accommodation by arranging flexible options to benefit the participants. Don’t Restrict yourself and Get in Touch with us Today. We are here to help you.

*Disclosure: The information provided on this website is intended for informational purposes only and is subject to change without prior notice.

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